Support

Contact us

Email support@cuegain.com for anything — payments, payouts, your account, or a problem at an event. Include the approximate time of the transaction and the DJ or event name so we can find it quickly.

Common questions

My song request was declined — where is my money? Declined or expired song requests are refunded automatically in full. The refund appears on your card statement within a few business days, depending on your bank.

My booth booking wasn't approved. Booth bookings that are not approved are refunded automatically in full, the same way.

I was charged but the DJ never saw my request. Email us with the time and amount — we can trace every payment and will make it right.

I'm a DJ — when do I get paid? Your earnings accumulate in your CueGain balance and you withdraw them on demand from Dashboard → Payouts. Withdrawals require a connected Stripe account (the app walks you through it once).

How do I delete my account or data? See Account & data deletion.

How do I stop emails from a DJ's list? Every mailing includes an unsubscribe link. Unsubscribing removes your email from that DJ's list immediately.

Report abuse or a security issue

To report abusive content or behavior, use the Report link in the app or email support@cuegain.com. For security vulnerabilities, email security@cuegain.com — please give us a reasonable chance to fix an issue before disclosing it.